Terms of service
Good — solid base to work from. Same issues as the refund policy though, lots of placeholders and some very non-NZ language. Here's the cleaned up version:
Terms of Service
Overview
Welcome to Vacpack. The terms "we", "us" and "our" refer to Vacpack Limited, a New Zealand family-owned company based in Auckland. Vacpack operates this website and online store to provide you with packaging solutions and related services (the "Services"). Our store is powered by Shopify.
Please read these Terms of Service carefully before using our Services. By visiting or purchasing from our website, you agree to be bound by these terms and our Privacy Policy. If you do not agree, please do not use our Services.
Section 1 – Access and Account
By using our Services, you confirm that you are 18 years of age or older, or that you have the consent of a parent or guardian. You are responsible for ensuring that any information you provide — including your name, address, and payment details — is accurate and up to date. You are solely responsible for maintaining the security of your account and all activity that occurs under it.
Section 2 – Our Products
We make every effort to accurately represent our products, including descriptions, images, and specifications. However, product appearance may vary slightly depending on your screen settings. All product descriptions are subject to change without notice. We reserve the right to discontinue any product or limit quantities at any time.
Section 3 – Orders
When you place an order, you are making an offer to purchase. Vacpack reserves the right to accept or decline any order at its discretion. Your order is not confirmed until you receive an order confirmation from us, and payment must be successfully processed before acceptance.
Please review your order carefully before submitting, as we may not be able to accommodate cancellation requests once an order has been accepted. All purchases are subject to our Refund Policy.
Section 4 – Prices and Billing
All prices are listed in New Zealand Dollars (NZD) and are inclusive of GST unless otherwise stated. Prices are subject to change without notice. The price charged will be the price displayed at the time your order is placed.
Shipping costs are additional and will be displayed at checkout. You agree to provide accurate and complete payment information and authorise us to charge the applicable amount to your nominated payment method.
Section 5 – Shipping and Delivery
All delivery timeframes provided are estimates only and are not guaranteed. We are not liable for delays caused by couriers, weather, or other circumstances outside our control. Risk of loss and title for products passes to you once we hand your order to the courier.
Section 6 – Intellectual Property
All content on this website — including text, images, logos, product names, and design — is the property of Vacpack or its licensors and is protected by New Zealand and international intellectual property laws. You may not reproduce, distribute, or use any content from this site without our prior written consent.
Section 7 – Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. Accessing these links is at your own risk.
Section 8 – Relationship with Shopify
Our store is powered by Shopify. All purchases are made directly with Vacpack. Shopify is not responsible for any aspect of transactions between you and Vacpack, including any loss or damage arising from products purchased through our store.
Section 9 – Privacy Policy
Your personal information is collected and handled in accordance with our Privacy Policy and the New Zealand Privacy Act 2020. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.
Section 10 – Feedback and Reviews
If you submit feedback, reviews, or suggestions to us, you grant Vacpack a non-exclusive, royalty-free licence to use that content to improve and promote our Services. You confirm that any feedback you provide is honest, accurate, and your own.
Section 11 – Errors and Omissions
We take care to ensure information on our website is accurate, but errors can occasionally occur. We reserve the right to correct any pricing, product, or availability errors and to cancel or amend orders where necessary.
Section 12 – Prohibited Uses
You agree to use our Services only for lawful purposes. You must not use our website to engage in fraudulent activity, transmit harmful content, infringe intellectual property rights, or interfere with the operation of our systems.
Section 13 – Disclaimer of Warranties
To the extent permitted by New Zealand law, our Services and products are provided on an "as is" basis. We do not warrant that our website will be uninterrupted or error-free. Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act or Fair Trading Act.
Section 14 – Limitation of Liability
To the fullest extent permitted by New Zealand law, Vacpack will not be liable for any indirect, incidental, or consequential loss arising from your use of our Services or products. Our liability to you will not exceed the amount you paid for the product or service in question.
Section 15 – Governing Law
These Terms of Service are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts.
Section 16 – Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date. Continued use of our Services after changes are posted constitutes your acceptance of the updated terms.
Section 17 – Contact Information
If you have any questions about these Terms of Service, please contact us:
Vacpack Limited 4/3 Emirali Road, Silverdale, Auckland, New Zealand Email: info@vacpack.co.nz Phone: +64 (9) 443 6301