Privacy policy

Privacy Policy

Last updated: May 26, 2026

Vacpack operates this website and online store to provide you with packaging solutions and related services (the "Services"). Our store is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we collect and handle your information as described below.

Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

  • Contact details — your name, address, phone number, and email address
  • Financial information — payment card details and transaction information (processed securely through Shopify's payment systems)
  • Account information — username, password, and account preferences
  • Transaction information — products you've viewed, purchased, returned, or enquired about
  • Communications — information you include when contacting us or submitting a support enquiry
  • Device and usage information — your IP address, browser type, and how you navigate and interact with our website

How We Collect Your Information

We collect personal information:

  • Directly from you when you create an account, make a purchase, or contact us
  • Automatically through cookies and similar technologies when you browse our website
  • From service providers such as Shopify, payment processors, and delivery partners who help us operate our business

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including arranging shipping and handling returns
  • Manage your account and send order-related notifications
  • Respond to your enquiries and provide customer support
  • Send you marketing communications where you have opted in (you can opt out at any time)
  • Detect and prevent fraud and maintain the security of our website
  • Comply with our legal obligations under New Zealand law

How We Share Your Information

We may share your personal information with:

  • Shopify — our store platform, which processes data to operate and improve our Services
  • Service providers — including payment processors, courier and logistics companies, and IT providers who assist us in running our business
  • Marketing partners — where you have consented to receiving marketing communications
  • Legal authorities — where required to comply with New Zealand law, a court order, or to protect the rights and safety of our customers or staff

We do not sell your personal information to third parties.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes certain information about your use of our Services. To learn more about how Shopify handles your data, visit the Shopify Privacy Policy.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.

Security and Retention

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no online system is completely secure and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, and resolve any disputes.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Ask us to delete your information where we no longer have a lawful reason to retain it
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request promptly and in accordance with our obligations under the Privacy Act 2020.

If you have a complaint about how we have handled your personal information, you may also contact the Office of the Privacy Commissioner at privacy.org.nz.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

Vacpack Limited 4/3 Emirali Road, Silverdale, Auckland 0992, New Zealand Email: info@vacpack.co.nz Phone: +64 (9) 443 6301