VacPack, Service and Repair

We have a full-time technical team for general service, maintenance, and repairs.  This service is not something we set out to make our living from so we like to think the service we offer compliments us as a machinery supplier, as all too many machines are bought into New Zealand without any available spares or back up.

We pride ourselves on our honesty and knowledge to recommend what’s best for our broad base of customers.

Scheduled Services

All machinery requires preventative maintenance and we offer a hassle-free service where we keep track of your machinery by type and offer a suggested maintenance schedule to best suit that specific machine type.

We set this service up in our system and we will contact you when the service work is due.

We know preventative maintenance can seem costly and unnecessary, but most will know a breakdown in processing will almost always have an adverse effect on any business.

Repairs

Unexpected breakdowns usually occur at the worst possible time.  With our full-time technical team and specialists in all machinery offered, we can quickly attend to your specific backup needs and get you up and running again as soon as possible.

Spare Parts

We hold a comprehensive range of spare parts for all the machinery we supply, to help ensure a fast and efficient breakdown service to all our customers.

Alternatively, if you have an onsite engineer, we can send the correct parts immediately or source them through our numerous industry contacts.

Warranty

Vacpack offers a full 12 month warranty on all the machines we represent.

All our machines comply with New Zealand wiring regulations and are tested and tagged individually to ensure the safety of the end user.

Important Notice*

We can offer repair and service on other machines (not imported by Vacpack), but there are more and more machines appearing in New Zealand that do not comply with the NZ wiring regulations. These machines will not be serviced by us, if possible we can bring a machine up to the required standard. This also applies to any machine that we deem, not to meet our health & safety regulations.